MW2002 featured a variety of interactions so participants could learn from the concrete experiences of others. Mini-Workshops introduced tools, methods, or techniques. Crit Rooms featured a review of museum Web sites in "real time" and testing of attendees' Web sites took place in the Usability Lab.

Interactions are listed chronologically below, or you can see an overview of the program.

Mini-Workshops

Focused one-hour mini-workshop sessions were designed to introduce tools, methods, or techniques for developing, maintaining and evaluating museum Web sites.

Friday April 19, 2002

10:30 AM- 11:30 AM Process	Design Interface Design for Integrating Disparate Web Sites Mark Adams, Tom Kochtanek, USA The Web Site Development Process at the Children's Museum of Los Angeles Sally Thompson, Candace Barrett, Wendy Levy, USA
10:30 AM- 11:30 AM Applications	E-Mail Marketing E-Mail Newsletters for the Museum and its Visitors Ted Drake, USA E-Mail Marketing for the Arts: How to Build Effective Online Relationships Eugene Carr, USA
10:30 AM- 11:30 AM Process	How Small Institutions Implement Large Web Sites Small Shop, Big Site David Greenfield, USA Hints and Strategies for the Creation of the One-person On-line Web Museum Richard Paselk, USA Starting small, thinking big Alison Melrose, Australia
	Project Management Web site metamorphosis Adele O'Dowd, USA Content and Technology Working Together to Create Educational Web Sites: A Project Manager's Case Study in Producing Teacher Workshops Online Christine Vitto, USA
11:00 AM- 1:00 PM Process	A Performance Networked multi-sensory experiences: Beyond browsers on the web and in the museum Jeff Burke, Fabian Wagmister, USA
1:00 PM- 2:00 PM Methods	Accessibility Making Your Site Accessible Brian Charlson, Philip Getchell, Eleanor Rubin, USA
	Digital Rights Management From Electronic Indices to Digital Rights Management Technology Rina Elster Pantalony, Canada Todd Bishop, USA
	Image File Formats A Look Ahead - The Impact of Scalable Vector Graphics (SVG) on Museum Web Projects Greg Jacobson, Lawrence Swiader, USA Digital Representation and Compression of William Blake's Hand-Colored Engravings Kari Kraus, Vladimir Misic, USA
1:00 PM- 2:00 PM	Resource Description Framework (RDF) RDF - How can museums take advantage of it? Eric Miller, Ralph Swick, USA
3:00 PM- 4:00 PM Applications	Broadband Programming Cultural Programming using Broadband Technology Leonard Steinbach, USA
	E-Docents e-Docents: Shifting the Docents Business Paradigm Ilana Trager, USA Chicago WebDocent Julia Brazas, USA
3:00 PM- 4:00 PM	MuseDoma The Museum top-level Domain. An update Cary Karp, Sweden
3:00 PM- 4:00 PM e-commerce	Museophile Museophile: a community for museum e-commerce Jonathan Bowen, United Kingdom
3:00 PM- 4:00 PM Methods	Performance to Web Translating live performance educational theater into the digital realm Matthew Fisher, USA

Crit Rooms

Experienced Web designers reviewed real museum Web sites and offered their comments in the Crit Room sessions. In this interaction, modeled on the art school critique, Web sites were volunteered in advance by MW2002 attendees, who were present to respond.

Friday April 19, 2002

11:30 PM- 1:00 PM Assessment	Crit Room 1
1:30 PM- 3:00 PM Assessment	Crit Room 2

Usability Lab

On Friday, April 19, a "User Testing" laboratory ran all day long. The purpose of the session was to provide an opportunity for conference participants to 1) observe user testing of museum Web sites in action; 2) volunteer to participate as a user test subject and discover some of the problems users have on unknown sites; and 3) volunteer their site to be tested.

Mike Twidale and Paul Marty administered the user tests. Sites tested were not be evaluated in advance and volunteer users were selected at random.

Any conference attendee could signup for a time to have their site tested. Volunteer user testers were selected at random. The volunteer user temporarily left the room while the owner of the site described what they considered a typical scenario of use--something the average visitor to the site would be trying to do. These scenarios were then converted into a task, which together with some randomly selected standard tasks, were given to the user to perform during the test.

The site was projected on a big screen for the audience to follow the user's experience. The user was then brought back into the room and a simple, low-cost, high-speed user test was conducted. Twidale and Marty demonstrated a variety of testing techniques throughout the day--but emphasized the thinking aloud method so that the audience could easily follow the test subject's thoughts.

After the conclusion of each test, the user, site owner, test administrators and audience discussed briefly what was learned.

Friday April 19, 2002

10:30 AM- 4:00 PM Assessment

Usability Lab Usability Lab Paul Marty, Michael Twidale, USA