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Museums and the Web

An annual conference exploring the social, cultural, design, technological, economic, and organizational issues of culture, science and heritage on-line.

Usability Lab 1

Type: 

Session

Conference: 

MW2012

Date & Time: 

April 13, 2012 - 10:00am - 12:00pm

Location: 

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Archives & Museum Informatics EIN: 77-0708617; GST / BN 887978914

Description

This Usability Lab will be led by Silvia Filippini Fantoni from the Indianapolis Museum of Art and Chris How, Information Architect at Cogapp.

Attendees can observe simple, low-cost, high-speed user testing of museum Web sites and mobile apps in action; volunteer to participate as a user tester and discover some of the problems users have on unknown sites; and volunteer sites to be tested. Each user test lasts about 20 minutes (with time for comments and questions), and people move in and out of the session.

Sites to be tested are not evaluated in advance and volunteer users are selected at random. The "user" leaves the room while the owner of the site describes what they consider a typical scenario – something the average user would be trying to do. This scenario is converted into a task and given to the user to perform along with some randomly selected standard tasks.

After each test, the user, site owner, test administrators and audience discuss what was learned. Facilitators demonstrate a variety of testing techniques throughout the day, but emphasize the thinking–aloud method so it is easy to follow along with the test subject.

If you are interested in having your site featured in the Usability Lab, please contact Silvia Filippini Fantoni