Newseum Business Systems Analyst

Newseum Business Systems Analyst
Job Responsibilities:

The Business Systems Analyst will be responsible for the day-to-day operation and maintenance of the Newseum ticketing software (currently Gateway Galaxy ticketing system) and for writing SQL queries. Responsibilities include:
* Conduct on-going configuration and monitoring of admission ticketing system, including adding new products and discounts, incident handling, problem tracking, and resolution coordination
* Quickly troubleshoot and resolve production problems
* Maintain ticketing test environment and develop test scripts; assist with execution and analysis of test data output
* Develop custom SQL reports about ticketing data for SRSS platform
* Document business requirements and translate these to specification and design
* Provide system training to admissions, education, group sales, membership and other personnel as needed, including new software releases and process changes
* Assist the finance department with ongoing reporting and reconciliation of operating and financial data collected in Galaxy
* Maintain inventory systems to assure adequate admission system supplies (e.g., ticket stock, passes, receipt paper); initiate orders for additional supplies as needed
* Coordinate with Operations department concerning cleaning and safekeeping of admission equipment
* Serve as primary contact with the ticketing software vendor
* Responsible for additional duties or tasks assigned by supervisor

Minimum Requirements:
* 2 to 5 years experience in systems or technology-related field
* Bachelor's degree in computer science or related discipline
* Experience training and supporting software applications
* Solid understanding of Internet technologies and the operations of a commercial Web site including analytical skills in researching customer service and operations problems and metrics
* Minimum 2 years writing SQL queries and experience with SRSS
* Demonstrated proficiency with Microsoft Office programs, particularly Excel
* Ability to work independently and collaboratively
* Detail oriented, excellent research and preparation skills
* Ability to manage time and deadline-driven workload effectively; includes systematic planning and follow-through on tasks and assignments
* Customer service orientation
* Ability to work some evenings, weekends, holidays and special events
Preferred Experience:
* Strong interpersonal skills (verbal and written) including the ability to relate effectively to all levels of personnel; including outside vendors and clients
* Previous experience with admission ticketing or retail software, preferably in an arts or leisure environment

Please send your resume, a letter of interest and three references to:
Freedom Forum/Newseum
Human Resources Department
555 Pennsylvania Ave., NW
Washington, DC 20001
E-mail: jobs@newseum.org