National Museum of the American Indian: Application Support Specialist

We are seeking an Applications Support Specialist (GS 9/11 - Salary range $51,734.00 - 75,112.00 ) to provide end-user system support such as training, system requirements gathering, updating the NMAI intranet, etc.
Applicants need to posses the following knowledge, skills, and/or abilities:

• Knowledge of customer support principles and methods for maintaining information technology applications.
• Ability to gather, analyze, understand, and implement user system requirements.
• Ability to write technical documentation (e.g., training manuals, technical "how to" notes).
• Ability to conduct end user system training classes and one-on-one desk side support
• Knowledge of and ability to provide support for web applications\or web based projects such as for an Intranet or Internet website.
• Ability to work collegially and to communicate both verbally and in writing with accuracy and in a diplomatic and tactful manner with diversified clientele.

You can find more detailed position information and apply online by going to this link at http://www.usajobs.gov:

online
The announcement closes on February 19, 2008.