Job: Network Administrator: Museum of Fine Arts, Boston

The Network Administrator provides upper-tier support for the many Museum network systems and platforms. S/he has primary responsibility for overseeing the MFA’s 800-seat VoIP Phone system and responsible for coordinating and managing the daily list of technical, customer-facing issues to timely and successful completion. S/he will serve as resident expert and mentor to help-desk team members and a collaborative partner to peers in IT, Networking, and Applications for all issues related to the phone system. This position will require the candidate to be highly familiar with VoIP technologies, and the Interactive Intelligence CIC platform in particular.

Responsible for managing all “add’s, moves, and changes” to the In-In Vonexus Phone system. To include, but not limited to: new phone deployments, new phone accounts, updates and edits to customer-facing phone elements, such as the “phone tree”, and “hold messages”. Responsible for the management, configuration and troubleshooting of analog gateways and line performance problems related to phone quality; Manage queue of network issues with network team, including phone issues, in our work order system; Coordinate all updates and patches for the phone system(s) with our partner vendor; Upper-tier network support for network and phone issues not solved by first or second-tier help desk; Escalate and track issues beyond in-house staff to outside phone support vendor; Review and recommend upgrades to network and phone system where beneficial to the Museum; Author detailed step-by-step and knowledgebase solutions for help desk staff to follow on tier-one support as well as train helpdesk staff in the best deployment methods for new & replacement phones; Perform regular systems audits, handle troubleshooting, maintain system licenses, and do an annual inventory of phones and phone system components; Insuring the phone systems is being backed up each night; Assist the networking group with daily and weekly backup routines; Assist in management of VMWare virtualization platform; Provide “Active Directory” network and Microsoft email administration for users.

BS in Computer Science preferred, or related field and 3-4 years prior experience with computer networks required; Experience with computer servers and VoIP technologies required; Experience with our type of VoIP system preferred; Experience in Windows Server 2003 or higher required; Proficiency in Linux server environments strongly recommended; Demonstrated customer service skills a must; Appreciation of the culture and mission of the MFA required; Ability to communicate technical information to customers, team members, and project stakeholders in both technical and non-technical terms; Excellent team collaboration, interpersonal and conflict resolution skills; Detail-oriented approach to problem-solving and project delivery; Must occasionally be able to work non-standard hours.

Send resume and cover letter to:  resumes@mfa.org