IT job @ Field Museum in Chicago

This staff member will participate in multiple projects as well as perform baseline IT support for The Field Museum. This staff member will participate in many or all of the following projects:  Disaster Recovery/Business Continuity, Active Directory project to centralize IT management, central print server project, software packaging and deployment design and implementation, migration of main file server to a new host.  This staff member will also act as a support analyst to supplement fellow IT staff working on capital projects.  This will include 1st/2nd level tech support.

Responsibilities include:

• Project Work
  • Setup, troubleshoot, perform maintenance on new and existing servers and server appliances
  • Assist the Operations Team in the design and implementation of a Disaster Recovery / Business Continuity Plan
  • Assist the Operations Team in the design and implementation of Active Directory
  • Assist the Operations Team in the design and implementation of a central print server
  • Assist the Operations Team in the implementation of a new SAN host
• Level 1/2 Tech Support and Troubleshooting
  • Provide advanced technical support for desktops and laptops (Macintosh/Windows/Linux), servers, databases, and other complex help desk requests, as necessary
  • Answer technical queries from user
  • Work with vendors to obtain technical assistance
• Other duties as assigned
  • create documentation and procedures
  • train fellow staff
  • potentially assist with migration of infrastructure components to a cloud provider

• Bachelor's degree in Computer Science (or similar discipline) plus 3 years experience in IT operations OR 6+ years of experience and increasing responsibility in IT operations (in lieu of bachelor's degree)
• Strong troubleshooting skills, creative problem solving abilities, a broad knowledge of servers, networking, and protocols, and an ability to effectively communicate with other team members
• Working knowledge of network concepts such as TCP/IP, DNS, DHCP, routing
• Expertise of common IT functions such as enterprise file storage(SAN, NAS), backups, Active Directory, print servers
• Self-motivated with an interest in learning new applications and systems
• Ability to handle multiple issues of varying priority effectively and work unsupervised
• Experience with Amazon web services, Rackspace Cloud, Slicehost, or equivalent cloud computing services a plus
• The position requires a strong leader and an individual with a team oriented approach
• Must be able to lift 50 lbs

The Field Museum accepts applications on-line.  To apply for this position, please complete the on-line application. 
No phone calls please.

The Field Museum is an Equal Opportunity Employer.