e-Museum Support Specialist: Gallery Systems, New York

Gallery Systems currently has a job opening for an eMuseum Support Specialist. The Support Specialist will provide primary technical support for the web-publishing product, eMuseum.

The Software Support Specialist:

• Serves as the technical contact for Gallery Systems' clients;
• Assists with the installation and customization of Gallery Systems' web-based products;
• Communicates with clients to develop specifications for customized product installation; includes defining project scope, deliverables and timeline based on client interviews;
• Troubleshoots installation issues and assists with technical questions during upgrades and/or customizations of the product;
• Assists in the pre-sales process by offering technical advice on product capabilities, including recommendations with other Gallery Systems products and services;
• Serves as internal support for the preparation of product demonstrations;
• Assists with internal quality assurance testing and documentation throughout product development phases;
• Conducts product customization training.

Qualifications:

• 2-3 years experience in a support position
• Knowledge of TMS and/or eMuseum would be beneficial
• Superior written, oral communication and presentation skills with an ability to explain complex technical information
• Excellent listening skills
• Proven ability to handle multiple and conflicting priorities
• Analytical with sound problem solving skills
• Attention to detail
• Customer focused; ability to resolves issues in a timely manner
• Superior Microsoft Office skills

Technical Requirements:

• HTML/XHTML
• IIS
• Apache Tomcat
• CSS
• XML/XSL
• JavaScript
• SQL Database scripting (T-SQL and/or PLSQL)
• Experience with J2EE and current MVC Frameworks (e.g. Tapestry, JSF) would be beneficial
• Web Design experience
• Knowledge of Crystal Reports would be helpful, but not required

Fluency in other languages would also be helpful.

Full Benefit Package. No Relocation available. Candidates must be legally able to work in the U.S. Equal Opportunity Employer.

To apply, send your resume to Danielle Uchitelle, Director of Client Services, Gallery Systems: DanielleU@GALLERYSYSTEMS.COM

[via mcn-l]
_______________________________________________