Chief Technology Officer

THE CHILDREN'S MUSEUM OF INDIANAPOLIS

To apply: Please fill out an online application at www.ChildrensMuseum.org.

REPORTS TO:  President & CEO

 OVERVIEW:

This position is responsible for leading The Children’s Museum of Indianapolis’ (TCM) Information and Interactive Technology (IIT) efforts and in the implementation of a strategic technology direction for the museum.  This position will create a multi-year vision for the department with clearly defined milestones and metrics which will ultimately result in increased attendance, a world-class web-site, exceptional creative media and fully-functional infrastructure and technical administrative support.  This position will function as a member of the museum management team at the Executive Team level. 

ESSENTIAL RESPONSIBILITIES:

1. Lead the efforts to define the short-term and long-term strategic technical direction of the Museum in support of the Museum’s Strategic Plan.  Articulate the Museum’s technology strategies for staff and constituencies. 
2. Act as the Museum’s chief technology resource to all areas of the Museum including the Experience Development/Family Learning Division, Marketing/External Relations Division, Development Division, Human Resources and Organizational Development Division, Finance Division and Operations Division. 
3. Effectively organize and manage the IIT staff to support the day-to-day technology needs of the Museum to achieve the Museum’s short and long-term strategic technology direction.  Identify and hold IIT staff accountable for key performance metrics tied directly to the Museum’s strategic and annual plans. 
4. Oversees the museum’s set up and constant utilization of appropriate web-based communication systems, such as wiki, blogs, chatrooms, project management, social media and bug tracking systems.  
5. Ensure the effective design, implementation and maintenance of quality educational interactive media in galleries and on the Museum’s website.  In collaboration with Experience Development/Family Learning Division, design stand-alone extraordinary technology experiences for the general visitor that will drive new and repeat visitation. 
6. Leads the development and implementation of the museum’s comprehensive business continuity and disaster recovery plans for technology and data sharing. 
7. Directs the development and execution of a museum-wide information and technology security plan that protects the confidentiality, integrity, and availability of the Museum’s data and servers. 
8. Selects and defines the museum’s long-term software development or utilization methodology. 
9. Ensure the effective identification, application, roll-out and professional development activities for all business applications used by staff and volunteers.
10. Serve as liaison to the Museum’s Technology Working Group comprised of Museum trustees and community representatives.  Participate in the exhibit development process as a member of the core team of exhibit development projects. 
11. Seek, identify, create and nurture outside resources and partnerships with the academic and business communities to bring extraordinary technology resources to the Museum.
12. Ensures that the museum’s internal technological processes and customer-facing services comply with community expectations and all applicable laws and regulations for privacy, security, and social responsibility. 

REQUIREMENTS:

1. A minimum of a bachelor’s degree in computer science, computer technology, education or a related field. Master’s degree preferred.
2. Excellent strategic planning skills.  Demonstrated experience in preparing a strategic technology plan.
3. A minimum of 15 years experience in leading an information processing team or a minimum 10 years experience in leading a development team for educational media. 
4. A strong track record of staff management and mentorship.
5. Ability to set and manage priorities judiciously. Strong project management skills and the ability to perform cost/benefit analyses.
6. Experience in the competitive procurement of technical services and products.  Experience with Requests For Proposals.
7. Excellent presentation skills; professional oral and written communication skills.
8. Strong organizational and planning skills and the ability to analyze business processes.  A track record of strong customer service skills and service delivery.
9. The ability to display tact and diplomacy when dealing with diverse staff members with varying degrees of technical ability as well as a variety of perspectives.
10. Excellent problem solving, logic, analysis, and collaboration skills.
11. Requires appreciation and respect for confidentiality of information.
12. Must have ability to work with teams on conceptual, intellectual and artistic development of technology components in exhibits/programs. 

ADA REQUIREMENTS:

1. Required to view computer monitor, computer reports, and technical manuals.
2. Required for telephone, one-on-one, and group meeting conversations.
3. Required for telephone, one-on-one, and group meeting conversations.
4. Required for keyboard use.
5. Requires the ability to negotiate local travel, sit or stand for extended periods.