Museums and the Web

An annual conference exploring the social, cultural, design, technological, economic, and organizational issues of culture, science and heritage on-line.

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User Expectations

TitleUser Expectations
Publication TypeConference Paper
Year of Publication2008
AuthorsSmith, S.
Secondary TitleMuseums and the Web 2008. Proceedings
Conference Start DateApril 9-12, 2008
PublisherArchives & Museum Informatics
Place PublishedMontreal, Quebec, Canada
EditorTrant, J., & Bearman D.
Keywordscontent, Google, Networking, social, user-generated content, users

This mini-workshop session will explore the current and emerging trends in users' expectations of their on-line experience with museum Web sites. What do they want to see and do on museum Web sites? How do they want to interact with the content? How has Google changed the on-line landscape and users' experience of culture and heritage on-line? The paper will also explore the challenges and opportunities these trends pose for museums.