Museums and the Web

An annual conference exploring the social, cultural, design, technological, economic, and organizational issues of culture, science and heritage on-line.

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1-800-FOR-TOUR: Delivering Automated Audio Information through Patron's Cell Phones


Title1-800-FOR-TOUR: Delivering Automated Audio Information through Patron's Cell Phones
Publication TypeConference Paper
Year of Publication2005
AuthorsNickerson, M.
Secondary TitleMuseums and the Web 2005: Proceedings
Conference Start DateApril 13-16
PublisherArchives & Museum Informatics
Place PublishedVancouver, British Columbia, Canada
EditorTrant, J., & Bearman D.
Keywordsautomated tours, cell phones, cultural heritage, voiceXML (VXML), wireless
Abstract

Many museums around the world rent audio players to their visitors to provide automated tours delivering pre-recorded information about their exhibits. Though generally pleased with their patrons' responses to automated audio tours, museum administrators find that hosting them can be expensive, time consuming, and frustrating. Ongoing advances in mobile wireless technology provide an alternative to the current cumbersome method of renting sound players to museum visitors. Many patrons bring their own 'digital sound player' with them in the guise of their personal cell phone. As cell phones proliferate and the price of calling plans falls, cell phones may present a viable alternative to current audio tour systems. History Calls was a recent experiment using VXML technology to deliver an automated audio museum tour directly to patrons' cell phones.

URLhttp://www.archimuse.com/mw2005/papers/nickerson/nickerson.html