Part Time User Support Technician, Cleveland Museum of Art

User Support Technician

User Support Technician Information Management and Technology Services The museum has a part-time temporary User Support Technician position available in its Information Technology department. Working approximately 20 hours per week, the User Support Technician is responsible for providing hardware, software, and printing support to museum staff members. Typical duties include resolving issues reported to the help desk, maintain an inventory log of hardware and software, take rotational evening and weekend calls in the event of an emergency, develop technology training guides, and provide basic administration of computer accounts and passwords. Qualified candidates will have one to three years of demonstrated experience in a help desk environment. Knowledge of current system architectures (Dell, HP/Compaq and Apple), Windows and Mac operating systems, Microsoft Office, and basic networking is required. Demonstrated experience in troubleshooting, repair, and maintenance of technology—hardware and software—also required.

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About Jane Alexander

Jane Alexander is the Chief Information/Digital Officer for the Cleveland Museum of Art (CMA). Jane is a member of the museum’s executive team and is responsible for creating, ongoing iteration, and advocacy of a vision for innovation, technology implementation, and digital strategies best applied to the CMA’s mission. Jane oversees the strategy, concept, design, and implementation of interactive experiences, backend applications, and infrastructure design. In 2013, under her leadership, the CMA completed the award-winning Gallery One and the revolutionary mobile app that transformed the museum into one of the most technologically advanced and engaging art destinations in the world. In September 2017, CMA launched ARTLENS Gallery, the next iteration of CMA’s multi-faceted, innovative experience that encourages visitors to look closer, dive deeper, and engage with the museum’s collection. Transitioning away from the touchscreen technology, the Exhibition interactives use barrier-free, gesture-sensing projections that respond seamlessly to body movement and facial recognition as you approach, immersing visitors in the experience. Before moving to Cleveland, Jane developed and directed Columbia University’s acclaimed distance education program, as well as the development of university-wide resources for instructional technology and methodology. In Cleveland, Jane has worked on several high-profile projects, notably as the virtual Chief Technology Officer to the Great Lakes Science Center, as well as the technical design consultant to Frank Gehry's Peter B. Lewis Campus at Case Western Reserve University. Jane is a native New Yorker, with a BS and MS in Applied Mathematics as well as a BA in Architecture from Columbia University.