Director of Digital and Emerging Media – Cooper Hewitt, Smithsonian Design Museum

Cooper Hewitt, Smithsonian Design Museum

2 East 91st Street, New York, NY 10128

The position serves as the Director of Digital and Emerging Media for the museum. The position reports directly to the Director of the Museum and works closely with the Senior Management Team, CHSDM Board of Trustees, and supervises a team of information, digital, and media technology specialists providing strategic vision and operational support.

Major Duties and Responsibilities:

Director of Digital and Emerging Media will lead and maintain the creative and long-term strategic development of the museum’s website ( and enhance the digital transformation that introduced interactive technology (such as the “Pen”) to the galleries. Responsible for all aspects of the museum digital technology from engineering to design, production, and development of all digital content. Responsible for overseeing the digital and emerging media team and information technology enterprise systems and desktop support.

Oversees and Develops Interactive Media/Web and Data Analytics: Generates usable and useful web and media concepts, including: the design, prototyping, and development of interactive technology: standards and scripting; and programming languages. Manages, administers, and supervises staff in a distributed computing environment involving multiple facilities and varying disciplinary requirements. Independently redesigns, prototypes, and oversees interactive websites, including visual design and branding across multiple platforms. Oversees the development of website metrics and social media strategies and initiatives. Formulates, analyzes, and presents highly technical project plans, such as recommending software components, media assets, and technical approaches for complex and interactive websites. Performs and oversees webmaster duties such as creating and developing website metrics and social media strategies and initiatives. Serves as part of the Senior Management team and works closely across departments to develop and optimize strategies and systems. Works closely with colleagues at OCIO in DC to share strategies and technologies.

Oversees Information Technology Enterprise Systems and Desktop Support: Oversees the IT and Tessitura specialists responsible for enterprise application management, IT customer service & support, and ensures that general network management and security meet customer services requirements for the museum in areas of customer support. Establishes metrics and analysis systems to ensure actions are timely and reviewed at critical points. Plans, organizes, and directs the activities of the IT technology programs ensuring customer needs are met and that all IT requirements are met as required by Smithsonian’s Office of Information Technology.

Supervisory Responsibilities: Supervisory/managerial duties include serving as a first line supervisor for the organization. This includes but is not limited to: assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; approving leave; coaching and developing employees; recommending corrective or disciplinary actions; assisting in budget planning and projecting short-term needs; managing projects within assigned resources; resolving routine problems that typically impact the objectives of the organizational unit; when required, coordinating with customers outside the immediate organization.


Knowledge of designing, prototyping, and managing interactive websites.

Knowledge of project management to oversee highly technical and innovative systems, projects, or resolve critical problems in existing systems which require innovative solutions, etc.

Knowledge in web and media concepts, including: the design, prototyping, and development of interactive technology: standards and scripting: and programming languages.

Skilled in customer service and support principles and methods sufficient to oversee and manage IT customer support operations involving the delivery of a full range of customer support services to all serviced organizations.

Ability to oversee network configuration techniques, computer equipment, and assigned system software to determine source of failures.

Knowledge of current state-of-the-art system software to include operating systems as well as functional application software.

Skill in formulating, analyzing, and presenting project plans, such as recommending software components, media assets, and technical approaches for complex and interactive websites.

Ability to advise senior executives and senior management on new developments and advanced techniques that are original and communicate in a highly-effective manner—especially to non-technical users.

Ability to coordinate development of ADP standards, guidelines, or policy.

Skill in planning, organizing, and directing a team to create viable highly technical solutions and to negotiate effectively with management to accept and implement recommendation and proposed solutions.

Travel to offsite meetings and attendance at conferences will be required.

SALARY: Competitive (based on experience)


TIAA-CREF (Defined Contributions – 12 percent)
Free Life Insurance
Voluntary Accidental Death & Dismemberment Insurance
Long Term Disability
Health Insurance (Blue Cross Blue Shield)
Dental (Delta Dental)
Vision (Vision Services)
Flexible Spending Accounts
Free Transit/Commuter Benefits (up to $3,060commuter costs paid per year)
Annual Leave (13 days) increasing after 3 years (20 days)
Sick Leave (13 days)
Federal Holidays (10 days)
Family Friendly Leave Family Friendly Workplace
Telework Policy
Historic Carnegie mansion and landmark offices
Arthur Ross Terrace and Garden
92Y Fitness Center
Free Entrance to Museums and Galleries
Design Library
Employee Assistance Program
Smithsonian Network
Tarallucci e Vino (Museum Cafe) Discount
Museum Shop Discount
General Employee Discounts


Founded in 1897, Cooper Hewitt, Smithsonian Design Museum is the only museum in the United States devoted exclusively to historic and contemporary design. Housed in the renovated and restored Carnegie Mansion, Cooper Hewitt showcases one of the most diverse and comprehensive collections of design works in existence. The museum’s restoration, modernization and expansion has won numerous awards and honors, including a Lucy G. Moses Preservation Award from the New York Landmarks Conservancy, a Gold Pencil Award for Best in Responsive Environments and LEED Silver certification. Cooper Hewitt offers a full range of interactive capabilities and immersive creative experiences, including the Cooper Hewitt Pen that allows visitors to “collect” and “save” objects from around the galleries, the opportunity to explore the collection digitally on ultra-high-definition touch-screen tables, and draw and project their own wallpaper designs in the Immersion Room.

TO APPLY: Please submit a cover letter and resume addressing the qualifications of the position via email to: