Desktop Support Technician, Minneapolis Institute of Art

We are hiring! @artsmia Are you totally fabulous with desktop computers and user support? Then we need you. No, really.

Position: Desktop Support Technician

Join our dynamic Media & Technology team and do great work at a world class org.

The Desktop Support Technician provides first level technical support to resolve hardware and software problems and to deploy desktop software and hardware.

In this role, you will…

  • Provide first level user support and job dispatching for desktop computer hardware and software.
  • Provide excellent customer service to Mia staff seeking technical support.
  • Respond to incoming requests for service to the Media & Technology Help Desk in a timely and efficient manner.
  • Take primary responsibility to resolving incoming service requests.
  • Maintain up-to-date knowledge of desktop computer technology and best practices for user support.
  • Configure and install desktop/laptop computer hardware, software, and peripherals.
  • Support computers and other electronic devices in the galleries and other public spaces.
  • Provide individual and/or group training for museum staff for hardware, software, or other personal computing needs.

Specific Requirements

  • Associate degree in computer related field or equivalent experience.
  • Minimum of six months experience in Help Desk function or related work.
  • Excellent customer service skills, with strong verbal and written communication abilities.
  • Knowledge of Microsoft Windows desktop/laptop hardware, operating system, software and peripherals.
  • Experience with WTS/MDT.
  • Knowledge of Macintosh desktop/laptop hardware, operating system, software and peripherals.
  • Consistent professional demeanor and positive attitude.
  • Experience working in a busy office environment.
  • Ability to work effectively as part of a collaborative team and individually according to the needs of the situation.
  • Ability to be on site occasionally during off-hours for projects and/or to resolve top-priority issues.

Who You Are

You have a positive outlook. You are a great communicator.  You value team work and enjoy being of service to others.  You are highly organized with an efficient working style and an eye for detail. You have the ability to work independently and with a team in a multi-tasking and fast-paced environment.

You’re good at and enjoy…

  • Using your excellent customer service skills to provide support to others.
  • Answering questions and resolving problems.
  • Quickly and effectively prioritizing multiple requests.

Mia Culture

The Minneapolis Institute of Art is an audience-focused workplace where everyone strives to provide excellent service and cultivate honest and positive relationships. Generosity, agility, emotional intelligence, positive energy, and driving results are the core values that define Mia’s culture. Successful employment at Mia includes full embrace and demonstrable indicators of these values by all team members.

 To Apply

To be considered for this position, send a cover letter including your interest in the position, what you will bring to the position, and why you are the ideal candidate, and a resume to miajobs@artsmia.org

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About Douglas Hegley

Douglas Hegley joined the museum sector in 1997, after previous stints in higher education and pediatric research. During 14 years at The Metropolitan Museum of Art, he helped create collaborative technology operations and deliver engaging digital content to visitors. In 2011 he joined the Minneapolis Institute of Art as Director of Media and Technology, where he sets the vision and strategy for all technology and digital media efforts, and aims to deliver engaging stories to all audiences via digital channels. Mr. Hegley has been recognized by his peers as a leader in the field, and has served on the boards and committees of several cultural heritage organizations, including the Minnesota Association of Museums, the Museum Computer Network (president in 2011), Museums and the Web Program Committee, and the New Media Consortium.