Database and Data Integrity Manager (LACMA)

With more than 130,000 objects dating from ancient times to the present, the Los Angeles County Museum of Art (LACMA) is the largest art museum in the western United States. A museum of international stature as well as a vital part of Southern California, LACMA shares its vast collections through exhibitions, public programs, and research facilities that attract over 1.5 million visitors annually. LACMA’s eight building complex is located on 20 acres in the heart of Los Angeles, halfway between the ocean and downtown. Learn more about the museum by exploring

Reporting to the Gift Processing Manager, the Database & Data Integrity Manager is a key member of the Development team that ensures data integrity for all patron and donor databases at LACMA.  These systems contain 1.5 million records and support the success of the Development, Membership, and On-Site Services departments.

With a focus on the current database of record, Raiser’s Edge (RE), the Database & Data Integrity Manager is responsible for the integrity of RE data for departmental use within the museum (such as data used for donor acknowledgements, Finance reconciliation, and donor/member communications) as well as the data going into other CRM systems (such as Tessitura).  The Database & Data Integrity Manager is accountable as the lead expert for data extractions and uploads, and is the main point of contact for questions or problems with the use of RE.  He/she is personally responsible for monitoring and maintenance of data integrity and conducts regular audit reports. She/he handles the security of the system including adding and removing system users and monitoring appropriate use.  The Database & Data Integrity Manager is responsible for the integration between Raiser’s Edge and other CRM systems (including Tessitura).

The Database & Data Integrity Manager serves as the lead RE trainer for system users.  He/she creates maintains, and distributes written database policy and procedure documents based on industry best practices. Working with Reporting & Analytics staff, she/he will help create, update and deliver queries, metrics, and other data-based fundraising tools.  Working with a Systems Strategist, he/she will help to make software and policy recommendations related to all CRM systems.

Some duties include: works from a perspective of service-orientation, bridges complex and intricate frontline gift officer needs and the capabilities of RE; implements a plan to proactively audit and monitor integrity of data across constituent systems with a focus in Raiser’s Edge, advises team on opportunities to make improvements and modifications; ensures data integrity of all donor and member data in Raiser’s Edge; drives ongoing refinements to data integrity in Raiser’s Edge, including large and small-scale clean up and maintenance projects, in keeping with best practices and in response to evolving user needs; leads constituent system training and documentation for users, and proactively identifies opportunities to build capacity across internal teams through systems; in partnership with Reporting & Analytics staff and under the guidance of managers, helps design, build and maintain reports, dashboards, and other strategic information portals for internal teams; is a key member of the team that bridges user needs with system capabilities for reporting; resolves daily issues pertaining to functions within RE; identifies opportunities to streamline Departmental processes and procedures; updates system codes as necessary; maintains user accounts and security; manages, motivates, and directs the Data Specialist; manages tasks and assignments using departmental project tracking system (currently Smart Sheet); contributes to and/or creates a feedback system for internal customers requesting data cleanup; provides training program and functional support for all RE users, including identifying and training power users as needed; creates policies and procedures for RE use and maintenance, based on best practices and consistent with department policies; identifies and recommends improved procedures for data capture, processes, and maps to streamline operations and improve data quality.

The qualified candidate will have a bachelor’s degree in Computer Science or related field, or technology certifications is preferred.  At least 3 years of experience with and knowledge of the features and capabilities of database software with a minimum of 500,000 constituents, including data entry procedures. At least 3 years experience with Raiser’s Edge and Microsoft Office products is required. Experience with MS Access and Raiser’s Edge Queries, Exports, and Imports is preferred. Ability to use SQL to build database queries and reports, experience with Crystal Reports a plus.Experience working in a cultural institution is highly desirable.

Experience training others on CRM systems. Ability to perform work accurately and thoroughly; excellent attention to detail and organization skills.Excellent presentation and communication skills. The ability to translate and describe technical information to non-technical audience.

An Equal Opportunity Employer: It is the policy of the Los Angeles County Museum of Art to provide all persons with equal employment practices and opportunities without regard to race, color, religion, ancestry, sex, sexual orientation, national origin, disability, age, veteran or marital status or any other characteristic protected by federal, state or local law.

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