Annenberg Foundation is seeking an experienced Customer Relations Manager (CRM) and Email Marketing Associate. This is a critical role within the organization and will report directly to the Director of Marketing and Communications. The Customer Relations and Email Marketing Associate will be responsible for the management of Annenberg Foundation’s multi-layered email marketing program and related systems. He/She will help set strategic direction of the CRM application (Salesforce) while ensuring a balance between organization and guest/constituent objectives. The Customer Relations and Email Marketing Associate must be confident and capable in all facets of Salesforce and a variety of email service provider platforms. This role will work closely with organization stakeholders and cross-functional leaders, partnering with them to leverage constituent insights and behaviors to develop innovative marketing and communications strategies and tactics. The development of both consumer and business related email communication plans and strategies will be a critical area of focus for this role.
Annenberg Foundation is a quickly evolving non-profit organization. The ideal candidate will therefore posses a strong intent to adapt and excel, while supporting the organizational mission through exceptional technological acumen and delivery. The ideal candidate is a mission-driven, service-minded certified Salesforce Administrator (or equivalent), is device and systems agnostic with an exceptional degree of technical acumen and very strong project management skills. A good natured and motivated team player with a high level of personal responsibility is a pre-requisite for success in this role.