Manager, Interactive

The Solomon R. Guggenheim Foundation is seeking a Manager, Interactive. Reporting to the Senior Manager in the Interactive department, the Manager is responsible for the day-to-day production of the Guggenheim app, including the management of a location-based visitor experience. The Manager contributes to the content planning for exhibitions and other app content, and is responsible for complex and time-sensitive content deployments, including procuring assets from content providers. The Manager’s job requires understanding app users and their behavior, and they will participate in or lead related projects in user testing, analytics reporting, and similar as assigned. As a member of the cross-disciplinary Interactive Department, this role also contributes broadly to current and future digital initiatives that further the museum’s goals.

 

Founded in 1937, the Solomon R. Guggenheim Foundation is dedicated to promoting the understanding and appreciation of art, primarily of the modern and contemporary periods, through exhibitions, education programs, research initiatives, and publications. The Guggenheim network that began in the 1970s when the Solomon R. Guggenheim Museum, New York, was joined by the Peggy Guggenheim Collection, Venice, has since expanded to include the Guggenheim Museum Bilbao (opened 1997) and the Guggenheim Abu Dhabi (currently in development). Looking to the future, the Guggenheim Foundation continues to forge international collaborations that take contemporary art, architecture, and design beyond the walls of the museum. More information about the foundation can be found at guggenheim.org.

 

Supervisory Responsibilities

Intern(s) and freelancer(s) as assigned.

 

Key Responsibilities

  • Assist in creating and communicating schedules, milestones, and deliverables for relevant app projects.
  • Liaise with curators, educators, editors, production staff, and digital media producers to communicate project needs effectively and ensure that content deliverables including text, audio files, videos, and slideshows meet schedule and quality requirements.
  • Enter content into app CMS and support production of app projects. Archive past content and maintain file naming conventions and archive structure to optimize integrity and accessibility of legacy data.
  • Responsible for overseeing all content and technical deployments. Ensure new releases are managed effectively by interfacing with IT, Visitor Experience, and other museum staff and external vendors. Assist with problem-solving issues related to onsite devices, APIs, analytics data, and Bluetooth signals; monitor regular data syncs to ensure success.
  • Manage BLE Beacon fleet and manage Beacon content locations for best visitor experience. Maintain hardware and tracking documents. Coordinate schedule for installation, deinstallation, and device checks with Exhibition Management, Facilities, and Exhibition Design. Liaise with vendors to anticipate hardware and platform updates and coordinate new device orders.
  • Assist in developing, shaping, and defining the experience of the museum visitor, both physical and virtual, for the app. Communicate with on-site staff including Gallery Guides, Security Officers, and vendors to identify app-based visitor experience issues as they arise.
  • Create and/or collaborate on analytics reports using multiple platforms and vendor data. Participate in, and/or design, user testing. Analyze data and testing results for content and design insights. Communicate findings to museum stakeholders.
  • Perform Quality Assurance (QA) on content and technical development work, including new features, upgrades to existing features, and bug fixes. Maintain up-to-date device fleet for QA purposes, representing range of popular and current technologies.
  • Work with the Interactive staff to create, maintain, and improve departmental workflows, policies, procedures, and documentation. Cross-train staff on the use of the CMS as needed.
  • Along with the Interactive team, serve as in-house expert on best practices and innovative trends for Museums, mobile technology, and spatial media.

 

Qualifications and Requirements

  • Minimum of a BA or BS degree and 5+ years’ experience required in digital content, product, and/or project management for visual arts, museums, cultural organizations, or related field.
  • A self-starter who demonstrates a high sense of ownership and can work independently, while managing timelines and diverse stakeholders across multiple projects as a collaborative and diplomatic team player.
  • Energetic and enthusiastic, the ideal candidate thrives in a fast-paced, multi-project environment, and has demonstrated experience managing content and technical projects.
  • Demonstrates initiative and is proficient at problem-solving and identifying areas for improvement. Scrupulous attention to detail in all aspects of work required.
  • Enthusiasm for digital content and desire to help create digital products that best meet the needs of the Guggenheim’s varied external audiences and internal stakeholders.
  • Experienced with user research and behavior analysis and skilled at connecting observations with recommendations for product and content iterations.
  • Strong understanding of the software development lifecycle and digital content production, quality assurance, asset management, and project management techniques and best practices.
  • Experience working with content management systems (CMS) required. Strong computer skills required, including web-based project management software (Basecamp, JIRA, etc.), Microsoft Office, Photoshop, basic HTML, and basic JSON.
  • Technical familiarity with APIs and comfort level in verifying data preferred.
  • Demonstrated experience with developing and documenting best practices surrounding workflows, file naming, asset management, data management, and related areas.
  • Engaged with new developments in multimedia solutions and technologies.
  • Interest in and knowledge of art or architecture preferred.

 

The Guggenheim offers a competitive salary and excellent medical, dental, life, disability, and retirement plan coverage. Our staff also enjoys generous vacation, sick leave and personal days, access to a variety of cultural institutions, discounts to museum stores, and a stimulating and collegial work environment.

 

Qualified applicants please send your resume and cover letter, including salary expectations, to employment@guggenheim.org. Indicate the job title “Manager, Interactive” in the subject line. Only those applicants who meet our requirements for this position will be contacted.

 

The Solomon R. Guggenheim Foundation is an equal opportunity employer.

 

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About Guggenheim Museum

Founded in 1937, the Solomon R. Guggenheim Foundation is dedicated to promoting the understanding and appreciation of art, primarily of the modern and contemporary periods, through exhibitions, education programs, research initiatives, and publications. The Guggenheim network that began in the 1970s when the Solomon R. Guggenheim Museum, New York, was joined by the Peggy Guggenheim Collection, Venice, has since expanded to include the Guggenheim Museum Bilbao (opened 1997) and the Guggenheim Abu Dhabi (currently in development). Looking to the future, the Guggenheim Foundation continues to forge international collaborations that take contemporary art, architecture, and design beyond the walls of the museum. More information about the foundation can be found at guggenheim.org.