CRM and Email Marketing Associate

Annenberg Foundation is seeking an experienced Customer Relations Manager (CRM) and Email Marketing Associate.  This is a critical role within the organization and will report directly to the Director of Marketing and Communications. The Customer Relations and Email Marketing Associate will be responsible for the management of Annenberg Foundation’s multi-layered email marketing program and related systems. He/She will help set strategic direction of the CRM application (Salesforce) while ensuring a balance between organization and guest/constituent objectives. The Customer Relations and Email Marketing Associate must be confident and capable in all facets of Salesforce and a variety of email service provider platforms. This role will work closely with organization stakeholders and cross-functional leaders, partnering with them to leverage constituent insights and behaviors to develop innovative marketing and communications strategies and tactics. The development of both consumer and business related email communication plans and strategies will be a critical area of focus for this role.

Annenberg Foundation is a quickly evolving non-profit organization. The ideal candidate will therefore posses a strong intent to adapt and excel, while supporting the organizational mission through exceptional technological acumen and delivery.  The ideal candidate is a mission-driven, service-minded certified Salesforce Administrator (or equivalent), is device and systems agnostic with an exceptional degree of technical acumen and very strong project management skills.  A good natured and motivated team player with a high level of personal responsibility is a pre-requisite for success in this role.

To Apply: http://www.annenbergfoundation.org/crm-email-associate

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About David Mascarina

Over ten years of experience in web production, graphic design and digital media. He is currently the Manager of Digital Strategy and Communications for the Annenberg Foundation where he is responsible for the planning, development and execution of the Foundation’s websites and digital content creation.rnrnHe previously worked as Manager, Digital Design for the Los Angeles Philharmonic, managing the websites, email campaigns and social media for the Walt Disney Concert Hall and the Hollywood Bowl. He was also the UX and Web Designer for the Los Angeles Zoo and Botanical Gardens. He also worked as Digital Marketing Manager for Valley Performing Arts Center at California State University, Northridge, and as Senior Web Designer at Telepictures Productions overseeing web productions for television shows such as “The Ellen DeGeneres Show,” “Extra,” “The Tyra Banks Show,” and TMZ. Prior to that, he was the Senior Web Designer for Pasadena City College where he worked with the re-design of the college’s website as well as initiated various web production projects for the community college.rnrnReceived a Master’s degree in Communication Management, Annenberg Program on Online Communities at University of Southern California in 2012. He also received a Bachelor’s degree in Graphic Design at California State University, Northridge with honors in 2010, received an Associates in Arts in Multimedia from Pasadena City College in 2005 and studied Graphic Design at Art Center College of Design in 2002. He also received various accolades from CMS Expo, Los Angeles County, Pasadena City College and Macromeda Corporation (now Adobe Corporation).

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