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Online survey questions
Hi,
Here at Te Papa, We are looking to evaluate our users as part of the first stage of the redevelopment of our website, We like to know what they like on our current site, what they would like to see, what they don't like on the current site, is it easy to find information on our site etc.
I was wondering if there was anyone out there who would be willing to share with us some examples of the types of questions they may have asked in online surveys they may have developed for the same purpose.
thanks Belinda
Belinda,
It's great to see that you are looking at other survey questionnaires. Asking common questions is really important if we are going to be able to compare results across sites.
There are a number of Museums and the Web papers on evaluation and user studies that include or reference the survey instruments used. Here are some highlights:
Museums and the Web 1999.
http://www.archimuse.com/mw99/papers/chadwick/chadwick.html
Museums and the Web 2000
http://www.archimuse.com/mw2000/papers/semper/semper.html
Museums and the Web 2001
http://www.archimuse.com/mw2001/papers/vergo/vergo.html
Museums and the Web 2002
http://www.archimuse.com/mw2002/papers/schaller/schaller.html
http://www.archimuse.com/mw2002/papers/haleyGoldman/haleygoldman.html
Museums and the Web 2003
What Clicks? An Interim Report on Audience Research, Jim Ockuly, Minneapolis Institute of Arts, Minneapolis, Minnesota, USA.
http://www.archimuse.com/mw2003/papers/ockuly/ockuly.html
Museums and the Web 2004
http://www.archimuse.com/mw2004/papers/schaller/schaller.html
http://www.archimuse.com/mw2004/papers/haleyGoldman/haleyGoldman.html
http://www.archimuse.com/mw2004/papers/g-swetland/g-swetland.html
Museums and the Web 2005
http://www.archimuse.com/mw2005/papers/turner/turner.html
http://www.archimuse.com/mw2005/papers/thomas/thomas.html
http://www.archimuse.com/mw2005/papers/harold/harold.html
Museums and the Web 2006
http://www.archimuse.com/mw2006/papers/hecht/hecht.html
http://www.archimuse.com/mw2006/papers/lincoln/lincoln.html
Museums and the Web 2007
http://www.archimuse.com/mw2007/papers/thompson/thompson.html
http://www.archimuse.com/mw2007/papers/mitroff/mitroff.html
happy reading!
/jt
j. trant archives & museum informatics www.archimuse.com
j. trant co-founder Museums and the Web | partner archives & museum informatics www.archimuse.com
Hi Jennifer,
Thanks so much for your help. It will be good to compare and see how other institutions have approached this issue.
Looks like I have a lot of reading ahead of me!
Thanks once again, kind regards, Belinda