Online Community Manager position at The Metropolitan Museum of Art

Online Community Manager

The Metropolitan Museum of Art (“the Museum”) is a private, not-for-profit institution whose collections include more than two million works of art spanning 5,000 years of world culture, from prehistory to the present and from every part of the globe. The Museum’s activities include exhibitions, lectures, publications, concerts, and educational programs. The Museum funds its operations through a variety of means, including support from its long-term investment portfolio. The Museum’s long-term investment portfolio has a current value of approximately $2.5 billion, and is invested globally across a diverse mix of asset classes.

General Description

The Digital Media department is looking for an Online Community Manager to lead social media efforts for the Metropolitan Museum of Art. Working under the direction of the Senior Manager of Online Marketing & Community Development, the Online Community Manager will encourage, facilitate, and develop relationships with the Met’s online audience through a range of social media and networking sites. This position will be responsible for engaging with the Met’s online community about the Museum’s collections, exhibitions, and related programming and activities. The Online Community Manager will also write and publish content to all social media channels used by the Met, including writing featured articles for the Museum blog, Now at the Met. The position will be working in a high volume, deadline oriented team environment.

Primary Responsibilities
* Provide daily content with SEO value, track metrics, monitor and respond to conversations
* Plan and implement creative programs to grow fan base, traffic to websites, and engagement
* Manage the Met’s communities on Facebook, Twitter, Flickr, FourSquare, Tumblr, and other social media
* Develop and manage editorial calendar for key social media initiatives, and publishing status updates and reports, as appropriate
* Moderate blog comments and participate in blog discussions
* Listen to users and solicit and interpret user feedback
* Translate feedback into actionable recommendations for audience and revenue growth
* Analyze and report on user activity data; develop the Museum’s understanding of visitors’ behavior and their connections to us online
* Moderate and be the voice of the community and the translator between the users and the Museum’s stakeholders.

Experience and Skills
* Strong understanding of social media, networking sites, and new media trends.
* Exceptional organizational skills are required to manage and prioritize daily work schedules.
* Exceptional writing and copy editing skills
* Excellent project management skills
* Solid Web production experience
* Basic HTML and Photoshop skills
* Track-record of successful email and online channel management
* A minimum of four years previous experience in online marketing or online journalism
* Passion for art history and research essential

Knowledge and Education
• B.A. required
• Art History background required

Please send cover letter, resume, and salary history to employoppty@metmuseum.org with the position title in the subject line.

The Metropolitan Museum of Art provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.